I. General Conditions of Contract

1. Description of service provided:

This website has been created and is managed by  "3000 Anfocat Sociedad Limitada" (hereby referred to as "3000 Anfocat S,L") and the names pertaining to this company, its logos and websites are property of www.roses.net . We act as intermediaries between the establishment providers and site users to provide an accommodation reservation service for hotels, hostels, bed & breakfasts, apartments and rural guest houses. Our service is based on the information provided to us by the establishment owners. We make every effort to ensure that the information provided on this website is accurate and we accept no responsibility whatsoever for the accuracy of information provided by third parties, nor interruptions in services of any kind.

The mentioned websites, their contents and infrastructure used to provide said information, belongs exclusively to "3000 Anfocat S,L". The user hereby agrees to use this website for personal ends which do not include the direct or indirect personal financial gain of the user. The user also agrees to use this website in a lawful manner and in no way which is prohibited by these conditions and the law.

For more information please see the following section: "II. Privacy Policy".

Our collaborating establishments require the user’s credit card details in order to secure the reservation. This information is supplied directly to the establishment where the reservation has been made*. When making a reservation, the client directly accepts an agreement with the establishment chosen.  "3000 Anfocat S,L" doesn't charge the client’s credit card or any amount for the intermediary service. When this has been completed, it means that the reservation has been confirmed and the establishment availability will be blocked for the dates of your reservation. The remaining amount of the total will be paid directly upon your arrival at the establishment (unless otherwise indicated).
 
 *We use the "Secure Sockets Layer" (SSL) software from VeriSign which guarantees the encryption of the credit card data sent via the internet, preventing third party access to this information. This software ensures that every transaction is 100% secure.

Pre-authorizations

Some hotels have a policy to carry out a pre-authorization of the credit card to confirm the reservation. They may do it before the client’s date of arrival in order to check that the card is still valid and to verify that there is enough credit to cover the cost of the reservation. If the card is not valid or does not have enough credit to cover the amount due to be paid on arrival, we urge the client to get in contact with the establishment and provide details of a valid card. If there is an error during the pre-authorization process, the hotel may cancel the reservation. It is therefore very important that the client make sure the credit card used during the reservation process is valid and has enough credit until the day of arrival to avoid the reservation being cancelled.

Please be aware that every establishment applies its own specific cancellation policies, details of which are shown during the booking process on the web page and also on the confirmation e-mail.

(i) To cancel a reservation, written notification must be sent by e-mail within the time limit specified by the establishment's cancellation policy as stated on the confirmation e-mail. Please check the confirmation e-mail, which details the applicable cancellation policy for further information.

(¡¡) If the reservation is cancelled by notifying us before 12.00 midday (establishment local time) on the day specified in the cancellations policy stated in the reservation confirmation, (7 days if apartment), the client will receive a full refund of the deposit amount prepaid online, minus a €15 handling fee. (Standard cancellation period for apartments is 7 days prior to arrival date).

The client may also cancel a reservation using the Auto Cancellation facility. Simply go to the the website where you made the reservation and enter your reservation number and ID code. You will automatically receive an e-mail confirming your cancellation. Please note, the cancellation policy of the establishment is also applicable to the use of this facility.

If the client simply does not show up at the accommodation (no-show), without having contacted us within the cancellation period specified by the establishment in the reservation confirmation, the latter will charge one full  night + tax for each room reserved, as a cancellation charge.
“3000Anfocat S.L” acting in good faith as intermediary in contracting the reservation that is confirmed by the establishment, which will respond to any final incident with regards to the reservation, in reciprocity to the user in the clause of the cancellation and no show policy, will respond with a maximum of the amount paid online to “3000Anfocat,S,L”  to reserve the stay, if and when fault or negligence is found on “3000Anfocat,S,L”  part  in the process of providing information.

3000 Anfocat S,L acts as a mediator (or) intermediary in the contracting of the services offered on its webpages. Under no circumstances can 3000 Anfocat S,L change the contracting conditions established by each supplier (accommodation reserved).

The photographs and information which appear on our webpage are provided directly by the establishment, hotels and other suppliers, in agreement with the applicable law in the corresponding country. The information on the web site may be modified periodically, either by us, our affiliates or the respective suppliers of both.

Transport companies, hotels, apartments and all those who provide services to us are by contract only and are neither our agents nor employed by us nor by our affiliates or associates, and our function is limited to that of mediator and/or intermediary. We are not responsible for errors, omissions, promises, guarantees, failure to follow through with promises made or negligence on the part of any of our providers. We will not be held responsible for personal damages, death, material loss or any other financial damages or otherwise caused by the providers or their services.

All materials on this website (as well as the organization and layout of the website) are owned and copyrighted or licensed for use by "3000 Anfocat, Sociedad Limitada", located at Roses (Spain), Tirso de Molina nº1. All rights reserved, www.roses.net, and the logos are registered commercial trademarks or names of "3000 Anfocat, Sociedad Limitada". The other products and names of companies mentioned on this website may also be registered commercial trademarks. The copyright of the material contained on this web site belongs to our affiliates, suppliers, or to us, 3000 Anfocat, S.L., unless otherwise specified.

Information downloaded from this website is intended exclusively for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another webpage, use on any other website, transfer or sell any information, software, lists of users, databases or other lists, products or services obtained from this website. Except with the written permission of 3000 Anfocat , S.L., the user agrees to refrain from reproducing, distributing, or transmitting copyrighted materials, accessing or attempting to access password-protected, secure or non-public areas of this website.

This website may contain hyperlinks to other websites or information pertaining to third parties which belong to other companies unrelated to ours and are provided exclusively as a reference and general information, over which we have absolutely no control, and are in no way responsible for either their content or their use. The fact that hyperlinks are included to other websites by no means implies that 3000 Anfocat SL approves of their content or that it maintains any relationship with the companies represented.

3000 Anfocat  S.L. is registered as a company in Spain and therefore is under the jurisdiction of Spanish law and the European Union. Court proceedings and tribunals to settle any dispute will always be those relevant for each case as set forth in Spanish legislation.

1. Privacy Policy:

In accordance with the Spanish Data Protection & Personal Privacy Law 15/1999, 3000 Anfocat SL ensures that all personal information is stored on a secure data base, and is used solely to process your reservation, to inform you of your reservation status, inform you about future 3000 Anfocat SL promotions and activities, and for the purpose of quality control following your stay at the accommodation.
 
In order to process your reservation, 3000 Anfocat SL. is obliged to communicate your credit card details and personal information to the accommodation where you have reserved. (Your credit card details are deleted from the hotel extranet 7 days after the termination date of your reservation). The credit card details provided are used solely and exclusively for the purpose of applying the terms and conditions of the reservation agreement.
 
As detailed in Clause 34e of the Spanish Data Protection & Personal Privacy Law 15/1999, the client gives their consent to the transfer of their personal details to the aforementioned recipients under the terms and conditions stipulated. 3000 Anfocat S.L ensures that all personal information is treated confidentially, and that this information is stored on a secure server with the appropriate security measures prohibiting unauthorized access by 3rd parties.
 
 You have the right to request the amendment, correction or deletion of this information by submitting a written request to:

3000 Anfocat SL, S.L., Tirso de Molina nº1, 17480, Roses, Spain

Email: info@roses.net with “request personal data” as the subject of the e-mail.

We directly charge the booking fee to your credit card; your credit card information is vital to guarantee your reservation. The remaining amount will be paid directly at the establishment (unless otherwise expressly indicated on the webpage of the establishment).

Your credit card information is sent to us through a secure server. We use the most modern and secure technology available on the market which encrypts personal and credit card data. The encryption method used is "VeriSign Secured", who have granted us SSL certification which you can verify on the web. We protect our server and our network with firewalls against unauthorized access. This way we can guarantee that it is 100% safe to send credit card data.

3. When do we send email messages to your email account?

You will receive a reservation confirmation email once the process has been finalized. Please print this email and present it once you arrive at your reserved establishment. We occasionally send emails for the purposes of quality control after your stay. If you are not interested in giving us your opinion, please let us know and we will not send you these emails in the future.

When you are making your reservation, you can register to receive a newsletter with special offers and other information of interest about the company. At any time you can request that we stop sending these emails. Every email contains a link which allows you to cancel your subscription to the newsletter.

If you have any suggestion or comment on this privacy policy, or any of the conditions set out in this disclaimer, please send an email to info@roses.net

3000 Anfocat Sociedad Limitada, Tirso de Molina nº1, 17480 Roses, Spain, CIF:B-17857657 3000 Anfocat SL, all rights reserved.